Servage Magazine

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Articles Tagged ‘support’

Yet another support solution with a twist

Sunday, June 24th, 2012 by Servage
Helpdesk software is becoming increasingly popular even for small business since it really adds a value to the customer care process, making it both easier and cheaper for businesses, and at the same time improving the customers' experience. We have earlier described various help desk solutions, and this article introduces another one. It's a very interesting market which changes almost on a monthly basis with new developers and features coming up. Check out, a customer support solution where the developers say: Organize Better. Never miss responding to an email again. A hundred thousand emails all needing your answers yesterday? Tag ‘em, bundle ‘em, categorize ‘em and send ‘em on their way to answerville. HappyFox ...

Get a free helpdesk on your Servage hosting account

Saturday, May 19th, 2012 by Servage
In this previous post you got an introduction to a few support web apps which can help you streamline and optimize your support processes, hence improving customer experience and satisfaction. Common for those apps was that they are all hosted web apps paid via subscriptions. It was hard to find any real alternative in the open source world, because all available options included heavy customization and setup work, being far away from the paid software in terms of features, usability and design. In the meantime, however, I stumbled upon an free, self-hosted piece of helpdesk software which actually seems to play in the same league as some of the paid web ...

Using emails as a knowledge base

Tuesday, May 15th, 2012 by Servage
Every day tons of mails are filling mailboxes allround companies and customers computers. We generate so much email traffic, much of which is actually uncessary or duplicate content. Notifications, reminders, autoresponders, status updates, plus all the junk... However, there is also qualioty content in emails. A lot of serious communication takes place via email. Sales, support, collaboration, questions, answers. It's actually an incredible amount of information and knowledge which is stored in various emails around the globe, hidden away in mostly private mailboxes. GrexIt tries to turn those terrabytes of content into a useful resource. Why spend time creating and maintaining FAQs, knowledge-bases, support+forums etc with questions and answers already taken care ...

Which support web app is good?

Saturday, April 7th, 2012 by Servage
It's amazing how quick software developers copy their competitors concepts - good and bad. Obviously monopolies aren't good, and competition - even among web apps - drive development and lower prices, so all in all a good deal for the customers. However, it also clutters the marketplace and makes it increasingly difficult to evaluate and choose the right product for your needs. Say you have a web development project and want to use a support system with a knowledgebase, forums, idea suggestions and a ticket system. You have multiple options, some of the larger players are described below: One Desk "OneDesk is social software that connects employees, partners and customers to the ...

Getting started with Sencha Touch

Friday, April 29th, 2011 by Servage
Recently I described Sencha Touch, a mobile development framework which allows you to create rich web applications. It gives an almost-native experience on various mobile platforms like iOS and Android, while using open web standards such as HTML5, Css3 and JavaScript behind the scenes. Read the previous posts about Sencha Touch and converting into native apps for more information. Some users are having difficulties getting started developing, because basing most of the (or the entire) code on JavaScript is new to them. Most have some experience, for example with jQuery, integrating plugins or other JavaScript functionality into websites, but creating an entire MVC app in JavaScript seems ...

Yahoo closes Geocities. What happens to your website?!

Monday, October 26th, 2009 by Servage
Yahoo has decided to shut down GeoCities today, rendering thousands of users' home-pages unserviceable. Yahoo is doing this in order to follow a business strategy that focuses more on Yahoo's core businesses. However, this basically leaves the normal guy, with his homepage, in the dark. Literally. After today all GeoCities' homepages will no longer work, and the users' content deleted irrevocably. What should you do? If you are a GeoCities users, you are encouraged to move your website to Servage Hosting. This will ensure your site continues to be online and available. Servage actually offers a 30% DISCOUNT to all GeoCities users that switch to Servage using the coupon code GEOC. Thereby you will get the attractive One ...

The next step

Tuesday, June 9th, 2009 by Servage
constructionThe Servage team is working hard to improve existing features and develop new ones for our systems, thus enabling customers to do more and better with our products. During the past months Servage administrators and developers have worked hard on a software-update for our control panel that will be rolled out on our live system. During that process some major upgrades and changes will be performed, which is why the customer control panel will be unavailable for about one hour in the afternoon of Wednesday, June 10th 2009. Please be aware that the upgrade on Wednesday is the first in a series of steps we will be taking to significantly change ...

Sharing knowledge with the Servage Wiki

Sunday, January 25th, 2009 by Servage
wiki_booksServage customers are often well acquainted with the latest online trends. You could call them trendsetters in the online world. As such they also have many questions. Until now only a few of those questions were answered with the available resources on our website and in the control panel. For anything else you had to submit a ticket to our support team and wait for a response. We are changing this with the introduction of the Servage Wiki. Here you can find answers to many more issues than in our old FAQ. Furthermore you have the possibility to share your knowledge with other Servage users by submitting it to the wiki. Thereby everyone ...

Introducing the Servage Blog

Friday, January 23rd, 2009 by Servage
blog_rssHi, this is Jakob from Servage Hosting. I am really happy to welcome you to our new blog. The place for interaction and true conversations! You may ask yourself "Why are you starting up a blog?" - and I agree, there are many valid points for asking that question. Some of them are that it is not exactly a new phenomenon. It is not exactly distinguishing from other online companies, since many others run a blog as well. But... Allow me to explain from the beginning: Servage has been steadily growing over the past years - and we are proud to serve One Solution for everyone in need of a hosting account. ...